Our Maintenance Packages address critical operational challenges and mitigate system breakdown risks through structured service plans that ensure system predictability and optimal performance.
CN BaseCare
Our Base Care provides essential support to ensure your high-purity water systems run smoothly and efficiently.
Remote Maintenance
Through a combination of remote support and on-site field visits at standard man-day rates, we ensure that day-to-day operational issues are resolved promptly and accurately.
Service Request Management (SRM) Platform
With access to our experienced Customer Relationship team and a Cloud-hosted Service Request Management (SRM) platform, you can easily log technical issues and receive real-time troubleshooting, diagnosis and issue resolution.
SpareCentre
To simplify your operations further, we offer an on-demand spares procurement system, with a customized spares price-list tailored to your installation, ensuring you have access to essential parts when needed.
700+
plants managed with remote support and on-field services
3,000+
service requests raised
and resolved annually
and resolved annually
CN PrimeCare
Our PrimeCare Service Package is designed for businesses seeking a structured, preventive approach to boost plant performance and system longevity. Tailored for customers with critical water systems, this package includes:
Preventive Maintenance Plan (PMP)
Ensuring proactive care through planned visits and comprehensive system health checkups. Powered by our proprietary analytics platform, the program provides detailed insights into system performance, enabling data-driven improvements.
Prioritized Technical Support
Customers also benefit from prioritized technical support, ensuring that any issues are addressed promptly and efficiently, alongside remote support and field visits at standard man-day rates.
All Basic Package Features
PrimeCare Service Package builds upon the comprehensive support of the BaseCare Package, offering all its core features such as remote support, field visits, SRM platform and SpareCentre.
270+
plants actively managed with Preventive Maintenance Plan
500+
plant issues resolved
every year
every year
CN TotalCare
Our TotalCare Service Package is designed for customers who seek to fully outsource the management of their high-purity water systems. This package goes beyond traditional maintenance by leveraging data analytics to implement predictive maintenance strategies and allows CN Water to take complete ownership of system performance and optimization.
Dedicated, Certified Site Supervisor
We assign a dedicated supervisor, certified by CN Water, to ensure the entire operation is managed with precision and expertise. Our certified supervisors are specifically trained to understand the intricate complexities of the system, enabling them to make real-time decisions that prevent downtime, optimize performance, and ensure that all issue resolutions are handled efficiently
Real-time Data Analytics
Powered by over 24,000 data points, we provide real-time insights that drive system optimization and predictive maintenance strategies.
Round-the-clock Service
For customers requiring round-the-clock service, the TotalCare Package also offers 24/7 on-site staff availability, ensuring uninterrupted system operation.
All Earlier Features
All features from the BaseCare and PrimeCare service packages are included, along with enhanced predictive maintenance and operational oversight.
99.8%
plant availability across comprehensive contracts
~10%
typical reduction in
annual operating costs
annual operating costs
Compare Packages
packages
CN BaseCare
CN PrimeCare
CN Total Care
CN Total Care
On-site field visits
Customer Relationship team
Log technical issues online
Real-time diagnosis, and issue resolution alerts
On-demand spares procurement system
Real-time diagnosis, and issue resolution alerts
Customized spares price list
Pre—planned / scheduled visits
Comprehensive system health checkups
Prioritized technical support
Dedicated,certified site supervisor
Real-time data insights (24,000+ data points)
24/7 on-site staff availability
Our Lifecycle Management Offerings
Ensuring peak performance, cost optimization and longevity for water systems through digitally driven, expert solutions and packages.
Maintenance Packages
Our tiered maintenance packages are designed to ensure your water systems achieve optimum performance while keeping running costs low. We focus not only on maintaining your system's efficiency but also on process improvements that maximize productivity and extend system lifespan.
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Spares Packages
Unpredictable lead times and difficulty in sourcing critical spares can significantly increase the risk of plant downtime. CN Water’s spares packages provide a robust, data driven approach to ensure the availability of essential spares and consumables - and minimize downtime risks.
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Value Added Services
Maintaining water systems requires a skilled workforce and proactive quality measures. Our Value Added Services empower customers with a suite of learning and certification programs, calibration and decontamination solutions, to keep your water systems running at peak performance.
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Our ‘No Headache’ Approach
Having a reactive approach to water system introduces significant uncertainty—not knowing when the next failure will occur—leaving businesses vulnerable to financial risks, including massive revenue losses and missed opportunities. In addition, without the tools or expertise to predict failures, operations teams often postpone necessary maintenance activities. Even when failures occur, the availability of spare parts is a major concern, resulting in prolonged shutdowns and revenue leakage. This leads to frequent operational headaches and financial burden in the long run.
CNWater’s Zero Headache Approach involves complete oversight across the water system lifecycle, which ensures smooth, worry-free operation. We employ a Preventive, Proactive, and Supervised strategy, focusing on early detection and prevention of issues, minimizing downtime and disruptions.